Support

Get help with AutoPulse.

Need help installing the app, creating a watchdog, reading an incident, or fixing a setup issue? Send us the details and we will help you get back to a clean workflow.

What to include

  • Your monday.com account name or account ID.
  • The board where AutoPulse is installed.
  • The watchdog name or rule you are testing.
  • A screenshot of the incident or error message.
  • What you expected AutoPulse to do.

Common support topics

These are the questions teams usually have during the first setup.

I do not see the board I want to monitor

Check that the app is installed in the monday.com account that owns the board and that your user has access to the board. Refresh AutoPulse after changing board permissions.

My watchdog says there is a setup problem

This usually means a selected board or column was deleted, renamed, or no longer available to the app. Open the AutoPulse view, review the selected source and target fields, then save or recreate the watchdog.

I received an incident but the next item exists

Open the incident and compare the expected match text with the target board column. AutoPulse needs the selected target column to contain the source item name or the configured match value.

I do not receive monday notifications

Notifications are optional. Make sure at least one recipient is selected in the watchdog or account settings. Low-priority watchdogs can also be left without recipients and reviewed from the incident board.